Shipping Policy

Because every CraftedPoppy item is printed to order, our timeline has two parts: production and delivery.

Shipping rates

  • United States (domestic): $5.99 flat rate per order
  • International: $12.99 flat rate per order

The rate is a flat fee per order — it does not increase if you buy more items. Your exact shipping cost is always shown at checkout before you pay. Import duties, customs fees or local taxes charged by the destination country are not included in this rate and are the responsibility of the recipient.

How your order is made and where it ships from

CraftedPoppy is a print-on-demand studio. We hold no stock — every item is printed after you order it, by our production partners rather than in a warehouse of our own.

Fulfillment partners: independent print and fulfillment facilities in the United States and in China.

Shipping origin:

  • Orders to the United States normally ship from our United States facility.
  • International orders ship from our United States or China facility — whichever can reach your address fastest.

Carriers: USPS, UPS or FedEx for deliveries inside the United States; national postal services and their local delivery partners for international orders.

Your shipping confirmation email states which facility your parcel left, and the tracking number matches that carrier.

Production time

Orders enter production right after payment and typically take 2–5 business days to print, press and pack.

Delivery time

  • United States: 3–7 business days after production
  • International: 7–20 business days after production, depending on destination and customs

Tracking

Every order ships with a tracking number, emailed to you the moment the label is created. Please allow up to 48 hours for the first scan to appear.

Wrong address

Caught a typo in your address? Contact us immediately — if the order hasn’t shipped, we’ll fix it. Once a parcel ships to the address given, we can’t redirect it.

Delays

Carriers occasionally run behind during holidays or bad weather. If your tracking hasn’t moved for 7+ days, reach out and we’ll investigate with the carrier.

Lost or damaged in transit

If your parcel is confirmed lost by the carrier, or arrives damaged, we will reprint and reship it at no cost to you — see our Refund & Return Policy and Customer Protection pages.

Contact us

Questions about a shipment, a tracking number or a delivery address? Get in touch.

  • Email: [email protected]
  • Phone: +84 899960292
  • Address: 36 Duong Truong My, P. Pham Ngu Lao, TP. Hai Duong, T. Hai Duong, Vietnam
  • Support hours: Mon – Sat, 9AM–5PM EST
  • Response time: within 24 hours

Prefer a form? Use our Contact page.

Business & legal information

Legal seller / website operator: Nguyen Hoang Quan, sole proprietor, trading as CraftedPoppy
Business representative: Nguyen Hoang Quan
Registered business address: 36 Duong Truong My, P. Pham Ngu Lao, TP. Hai Duong, T. Hai Duong, Vietnam
Returns address (United States): CraftedPoppy Returns, 5830 E 2nd St Ste 8, Casper, WY 82609, United States
Production & fulfillment: print and fulfillment partners in the United States and China

Contact: [email protected] · +84 899960292 · Mon – Sat, 9AM – 5PM EST · we reply within 24 hours.